Terms and Conditions
The purchase of any product in the Dock Store virtual store (store.dock.tech), owned by Billy Pow e, registered in the CNPJ/MF under no. 40.778.064/0001-32, headquartered in São Paulo, SP, implies the User’s agreement to all the terms and conditions of this Product Purchase and Sale Agreement (“Agreement”).
Whereas:
The Dock Store is a company whose main activities are the commercialization of personalized products from the Dock Store.
The User is an individual or legal entity, regularly enrolled in the CPF/MF/Passport or CNPJ/MF, with a correctly filled out registration, whose information has been validated by the Dock Store;
The User declares to be acting in good faith and in the enjoyment of his civil capacity to enter into this Agreement, declaring that he has understood, read and is in agreement with all the terms and conditions set forth herein.
Authorization to receive ICMS refund/compensation.
The client expressly authorizes the Dock Store to request and receive, through administrative or judicial channels, the refund / compensation of the amounts related to ICMS paid in error in relation to the purchase and sale of goods subject of this contract, under the terms of art. 166 of the National Tax Code.
Object
Clause One: After making a request to purchase products in the Dock Store online store, the User shall wait for the receipt of notification via email in which he will be informed about the confirmation of the commercial transaction requested (“Purchase and Sale”).
First Paragraph: The Dock Store reserves the right not to confirm the Purchase and Sale in cases of (I) User with incorrect or invalid registration information, (II) deliveries to be made outside the delivery areas made available by Dock Store at the time of Purchase and Sale, (III) fraud, bad faith, non-compliance with any of the site’s conditions and policies, abuse of rights, and/or other situations that imply the violation of legal provisions or illicit enrichment by the User, and/or (IV) in the other hypotheses foreseen in the applicable legislation.
Second Paragraph: If any product is received with an open or damaged package, or if an eventual lack of any accessory or product in disagreement with what was purchased is identified, the user must refuse to receive it. If the product is received, the user must keep the contents received, including the Dock Store packaging, and immediately communicate it within 1 business day.
Clause Two: The value of the present purchase and sale is described in the e-mail received by the User as confirmation of the commercial transaction carried out, as well as the respective invoice issued.
Single Paragraph: Payment by credit card may not be approved if there is an inconsistency in the holder’s data. The bank payment slip, available for some product categories, after generated for payment will be valid for 02 (two) working days, being automatically canceled after the expiration of this term.
The Debit in Current Account is available for the Banks – Itaú, Bradesco and Banco do Brasil and the payment can be made within 02 (two) working days, being automatically cancelled after the expiration of the referred period.
The Visa Electron function is available for all cards of all banks except Caixa Econômica Federal and Safra. The payment will be valid for two (2) business days, and will be automatically cancelled after this period has elapsed. Vale Cultura is available for Sodexo, Alexo, and Ticket Cultura. The payment will be valid for two (2) working days, and will be automatically cancelled after this period has elapsed. Confirmation of payment will occur within 1 to 3 business days.
Rights and Obligations
Returns for Regret
Clause Three: The return of unused products may be carried out within 7 (seven) calendar days, as of the receipt of the products, without any additional cost to the User.
First Paragraph: In the return of the products, the refund of the amount paid will not include the amount paid for shipping, and will be made through the same method of payment used at the closing of the order. Second Paragraph: The amount corresponding to the refund of the amount paid may, at the User’s discretion, be converted into a “Credit on a Gift Card”, to be used exclusively on the Dock Store website within 12 months from its issuance.
Second Paragraph: The amount corresponding to the refund of the amount paid may, at the discretion of the User, be converted into a credit (Gift Card), to be used exclusively on the Dock Store website within 12 months from the date of issue.
Third Paragraph: The product must be returned unused, in its original packaging, properly sealed, accompanied by any accessories and the invoice, and will be subject to an analysis by the Dock Store Quality Control. The refund will only be released after Quality Control approval. If any divergence or violation of the product is identified, the return will not be accepted and the product will be returned without prior notice.
Fourth Paragraph: The release of the gift card or the refund of the amount paid will only take place after the product returns to the Dock Store Distribution Center.
Exchange for Product Defect or Fault
Clause Four: The exchange of products that present manufacturing flaw or defect may be carried out within up to ninety (90) calendar days, triggering the manufacturer or the product’s technical assistance, after receipt of the same, under the terms of article 26 of the Consumer Defense Code.
First Paragraph: By mere liberality, the Dock Store will exchange products from the areas of Electronics, Beauty and Health, Computers, Telephony & Cell Phones, Cine & Photo, MP3/MP4/IPOD, Games, Software, Magazines, Toys and Stationery, which have a flaw or defect, within up to 07 (seven) calendar days, counting from the receipt of the product, without the need to take the product to the manufacturer or its technical assistance, under the terms of the first paragraph of Article 18 of the Consumer Protection Code. After this period, any request should be directed directly to the manufacturer or to the Technical Assistance, which will make the due service under the terms of the legal warranty. We will also exchange products in the areas of Books, CDs, DVDs, and Blu-Rays, which have flaws or defects, within up to ninety (90) calendar days from the receipt of the product, without the need to take the product to the manufacturer, under the terms of the first paragraph of Article 18 of the Consumer Defense Code. After this period, any request should be directed directly to the manufacturer or to the Technical Assistance, which will make the due service under the terms of the legal warranty.
Second Paragraph: The product with failure or defect must be sent in its original packaging, accompanied by instruction manuals, accessories and, mandatorily, accompanied by the Invoice.
Third Paragraph: All products returned with a defect undergo a technical evaluation. In cases where misuse of the device or item is detected, or the mentioned defect is not found, with proper technical reports, or in case of complaints made after the established deadline, the product will be returned to the User without notice and without any repair.
Fourth Paragraph: If the product with failure or defect verified through the technical report is not repaired within 30 (thirty) consecutive days, or after 3 (three) technical interventions, proven by report, due to the same failure or defect, it will be up to the User to choose among the following alternatives:
Replacement of the product with another one of the same or a Gift Card for use on the site;
Refund of amounts paid by the customer;
Refund Deadline
Clause Five: In the event that the payment has been made by Credit Card, the chargeback will be made on the credit card itself, and will be viewed by the User within 02 (two) invoices, which may vary according to the expiration date of the card, after the request for return of the amount, which must be made in the e-mail of return of values sent to the same. Payment of products made by Boleto Bancário, Visa Electron, Debit at Current Account, the User will be refunded by means of a deposit in the current account of the order holder, within up to 30 calendar days, counted after the request for return of the value, which must be made in the e-mail of return of values sent to the same.
Products in Promotion
Clause Six: If it is necessary to exchange and/or return products purchased in promotion, the value considered will be the one paid for the product by the User, and not its original value.
Delivery Time and Conditions
Clause Seven: The products are delivered from Monday to Friday, from 07:00 a.m. to 09:00 p.m., except for holidays, and the expected delivery time will only start after the confirmation of the registration data and the confirmation of the respective payment by the financial institution, which may take up to 03 (three) working days to be completed. The exception to this delivery is when contracting the same-day delivery service, as this can occur until 22:00 on the date of purchase.
First Paragraph: The delivery will be made upon signature of the delivery protocol and can be made directly to third parties, such as janitors or relatives.
Second Paragraph: The delivery may not be accomplished within the stipulated period due to (I) of the User’s absence at the indicated address, (II) the registration data is incorrect, (III) of the refusal of the product by the User, (IV) of the User’s change of address, and (V) the occurrence of a force majeure event, such as floods, natural catastrophes, major accidents, or other occasions that prevent the delivery from taking place. If delivery is not possible, the order will be returned to Independente, and the only option will be a refund of the amount paid for the returned product.
Clause Eight: The present purchase and sale contract aims to ensure the facilitated service of the Consumer, under the terms of the provisions of item IV of article 4 of Decree n. 7.962/13.
Forum
Clause Nine: The jurisdiction to settle any matter relating to this Agreement will be that of the User’s domicile.