Privacy Policy

The Dock Store is committed to transparency, privacy and data security of its customers and visitors during the entire process of interaction with the store.dock.tech website. To understand what information we collect, and how we use, store, or delete it, please see our Privacy Policy below.

First of all, we introduce ourselves, we are the company Billy Pow, holder of CNPJ: 40.778.064/0001-32 and we are responsible for the development of customized products of the Dock Store, as well as for all the production and delivery logistics. According to the definition brought by the General Data Protection Law “LGPD” (Federal Law No. 13,709.2018), we will be the controller of your information, thus being responsible for defining what happens to this data and protecting it.

Our customers’ registration data are not disclosed to third parties, except when necessary for the delivery process, for billing or for participation in promotions requested by customers. Your personal data is fundamental for the order to arrive safely at your home, according to the stipulated delivery time.

To make our Privacy Policy easy to understand, here is a summary:

Data Handling Agent: Billy Pow (Official Dock Store Representative)

Role of Billy Pow (Official Dock Store Representative) in data processing: predominantly controller.

Type of Personal Information Collected: Billy Pow (Official Dock Store Representative) collects the information that the Customer provides when they register and create an account under “My Account” on our website.

For what purposes do we use your personal data?

To deliver the purchased products or services;
To keep you informed about the status of your order;
To coordinate with partners the delivery or provision of services;
To make exchanges;
To send communications about services and provide a better customer experience, making the Dock Store even more relevant in their daily lives.

Your rights

The General Law on Data Protection (LGPD) gives the Customer the right to request the Store, at any time, upon formal request, information regarding the data processed.

For the Privacy Policy to be well understood, it is fundamental to clarify some important concepts:

Customer – every natural person who purchases products or services on store.dock.tech.

Personal data – any information relating to an individual that identifies that individual or that, used in combination with other processed information, identifies an individual. Also, any information by means of which it is possible to identify or contact a person.

Processing of personal data – the collection, production, receipt, classification, use, access, reproduction, transmission, distribution, processing, filing, storage, deletion, evaluation or control of information, communication, transfer, dissemination or extraction of data from natural persons is considered processing of personal data.

Data subject – any natural person who has his personal data processed by store.dock.tech.

Purpose – what we want to achieve with the processing of personal data.

Necessity – the processing of personal data must be limited to the minimum necessary for the intended purpose. In other words, it must be relevant, proportionate, and not excessive.

Consent – clear and objective authorization that the data subject gives for the processing of his or her personal data for a previously stipulated purpose. After giving consent, you can revoke it at any time. Revocation does not cancel the processing done previously.

What does this privacy policy apply to?

It applies to all Dock Store customers who have personal data processed by us in any way.

What kind of personal information do we collect and use?

The Dock Store collects and stores the following types of information:

Information you provide us: store.dock.tech collects Customer information in several ways: when you provide your CPF to issue the invoice; exchange a product; purchase one of the services offered by the site or physical stores; create an account and provide data in “My Account”; place an order on our site; when you interact with Customer Service; when you participate in surveys or marketing promotions, etc. Among the information that can be requested is: full name, e-mail, CPF, date of birth, gender, address, telephone numbers, and credit card number.

Information automatically collected by the store.dock.tech Store: we collect and store certain information whenever the Customer interacts with us. For example, we use cookies and gather information when your browser accesses our site; when you click on ads, partner emails, and other content provided by us.

Information collected from other sources:

Credit bureaus or agencies (e.g., credit reports/checks);
Data Providers (e.g., demographic data related to online advertising and based on Customer interests).

Other information that may be collected:
Social login information, if you register through a social network account, such as Facebook and Google, and authorize this collection;
Information about you that has been made public by you or is publicly available;

Information that we collect from third parties, such as, for example, completions of your registration data (name, affiliation, date of birth, CPF, phone number, address, among others), score generated by credit agencies, whether you are part of any Politically Exposed Person (PEP) list or any watch list (such as, OFAC, UNSC and other international lists), among others.

Information we receive from partners for the delivery of products purchased on partner platforms, such as redemption of products in loyalty programs or any other platform where the Dock Store can offer its catalog of products and services.

Information provided by you, voluntarily, such as through communications with the Dock Store on social networks or in product reviews and ratings.

Copies of documents sent by you such as proof of residence, bank details or a copy of an ID document, usually used to prove your registration or validate your identity.

Why do we ask for your personal data?

The data is required for:

deliver the purchased products or the contracted service;
optimize your interaction with us;
ensure the security of the site, its application, and the data it processes;
inform the Client about offers and advertise our services;
fulfill legal obligations;
administrative and management purposes.

Providing the data allows:

deliver the purchased products or services;
carry out the process of exchanging or returning products, within the period established by the CDC (Consumer Defense Code);
send updates on order status and service communications;
coordinate with partners to deliver or make available services;
provide services tailored to the needs of the Client;
improve customers’ shopping experience through our store;
do market analysis and research;
keep you informed about the products and services we offer;
execute targeted online advertising;
prevent, detect and investigate activities that are not in line with our Code of Conduct or are prohibited or illegal; improve our website, products and services.

The Dock Store uses legal bases, which may vary depending on the purpose of the collection, to process customers’ personal data. The storage period may change depending on the legal basis applicable to each situation and the purpose.

Marketing Services

Marketing services are provided by means of free communications about offers, services and products directed to the Customer, related to his profile on the site and to purchases he has made. This service can cover e-mails, SMS, and WhatsApp. It is worth mentioning that the Client can cancel the service at any time by sending an e-mail to dock.store@billypow.com.br

With whom is your data shared?

The information collected will only be shared when necessary: (I) to adequately provide the services that are the object of its activities with partner companies; (II) protection in case of conflict; (III) by judicial decision or request from the competent authority; (IV) with companies that provide technological and operational infrastructure, such as payment intermediation companies and information storage service providers.

International transfer of personal data:

Since the Internet is a global environment, certain services offered by the Dock Store may require you to transfer your data to other countries.

In such cases, the data is handled in accordance with the LGPD (General Data Protection Law) and other protective legislation. We take security measures in accordance with our policies and adopt standard clauses in contracts with suppliers and service providers.

By browsing our site and/or communicating with us, you agree to the processing of your information, including international data transfer, when required. We take steps to ensure that any information collected is treated securely in accordance with data protection standards and in accordance with this Privacy Policy.

How long is personal information stored?
Your personal data will be kept for as long as you are an active customer, and after that period, we store Customer information in accordance with the statute of limitations under Brazilian law.

What are the data subject’s rights?
From the beginning of the LGPD, the holder of personal data will have the right to obtain from Dock Store, at any time, upon formal request, information concerning their data.

The Dock Store will have 15 days to respond to the holders’ requests. The requests will be analyzed as provided for in the legislation in force and, for legal reasons, some requests may not be granted.

Data subjects, according to the text of the LGPD, can exercise their rights through:

I – confirmation of the existence of treatment;
II – access to data;
III – correction of incomplete, inaccurate, or outdated data;
IV – anonymization, blocking, or elimination of data that is unnecessary, excessive, or treated in disagreement with the provisions of this Law;
V – portability of the data to another service or product provider, upon express request, in accordance with the regulations of the national authority, observing commercial and industrial secrets;
VI – deletion of personal data processed with the consent of the data subject;
VII – information on public and private entities with which the controller has shared data use;
VIII – information about the possibility of not providing consent and the consequences of refusal;
IX – revocation of consent.

How to exercise your rights?

You can exercise your rights to check your registered data by accessing the “My Account” section, available at store.dock.tech. In addition, you can contact us at dock.store@billypow.com.br

To change your preferences regarding notifications (including marketing communications), at any time, you can log into “My Account”. If you do not want to receive marketing communications from us, you can also unsubscribe by clicking on the link sent with the marketing e-mail.

Can children shop at the Dock Store?

The Dock Store may offer products for children in its collections, but they must be purchased by adults. If you are under 18, you will need to make the purchase together with one of your parents or guardian.

Cookies and similar technologies

Cookies are small data files that are placed on your computer or other devices (such as ‘smart phones’ or ‘tablets’) while you browse the site.

We use cookies, pixels and other technologies (collectively, “cookies”) to recognize your browser or device, learn more about your interests, provide essential features and services, and to: track your preferences in order to send you only advertisements that interest you. You can set your preferences via your account;
keep track of the items stored in your shopping cart;
conducting research and diagnostics to improve content, products, and services;
prevent fraudulent activities;
improve security.

If you block or reject our cookies, you will not be able to add items to your shopping cart, proceed to checkout, or use our products and services that require a login.

Click on ‘Help’ in your browser settings to learn how to prevent your browser from accepting cookies and to be notified when you receive new ones, to see when they expire, and to disable them.

How can you keep your personal information secure?

The Dock Store uses the best security protocols to preserve the privacy of Customer data, but also recommends individual protection measures.

To maintain the security and protection of your personal data provided during registration or purchases, under no circumstances should your login and password be shared with third parties. Also, when accessing your registration through “My Account”, especially on public computers, make sure you have logged out of your account to prevent unauthorized people from accessing and using the information without your knowledge.

We do not request personal data by phone, WhatsApp, SMS, or e-mail. Under no circumstances should they be given out, as this may be an attempt at misuse.

For more information, you can contact us by e-mail: dock.store@billypow.com.br

Further important information on data protection
If any changes are made to our Privacy Policy, you will receive an e-mail.

How can I contact the Dock Store Data Protection Officer?

The person in charge of data protection is chosen by Dock Store to act as a communication channel between the controller, the data subjects and the National Data Protection Authority (ANPD), when it is formalized. Any question can be forwarded to the email dock.store@billypow.com.br

Legislation and jurisdiction

This policy shall be governed, interpreted and executed in accordance with the Laws of the Federative Republic of Brazil, especially Law No. 13,709/2018, regardless of the Laws of other states or countries, being competent the jurisdiction of the domicile of the Client to settle any doubt arising from this document.

Updated June 10, 2022

Talk to Us

Whenever you have any questions about this Privacy Policy, even after reading it, or need to interact with us about matters involving your personal data, you can do so by e-mailing dock.store@billypow.com.br

We recommend that you check the updated version of this Privacy Policy whenever you browse our online store.

We are always available to answer your questions and put you in control of your personal data.