FAQ

My purchase was not approved by my card provider. How should I proceed?

Your purchase may have been refused for one-off reasons. You may have entered some incorrect data from your card. In this case, try again. Or, the bank or operator may not have authorized the transaction. To clarify and solve the problem, contact the operator's service center directly.

How can I find out the delivery time of my order?

The delivery time for each product varies according to the quantity of your order, as well as the zip code of the delivery region. Therefore, to know the real deadline, calculate zip code and deadline before finalizing your purchase.

Can I change anything in my order or add any information?

Yes, you can send an e-mail to dock.store@billypow.com.br with the changes and/or information you wish to modify.

Can I track my order on the site?

Yes, in addition to the customer panel, all steps of the purchase are confirmed in the registration e-mail. Thus, our customers follow their order step by step, until final delivery.

Can you pay in installments?

Yes, through our site it is possible to pay the value of your order in installments. See interest and fees in the shopping cart.

What payment options are available on the Dock Store website?

We accept all major credit cards, including: Visa, Mastercard, American Express, Elo, Hipercard, Diners, Discover, Aura and JCB. In addition, our customers can pay via Bank slip. Consult payment methods for orders of large quantities.

If you have any specific questions, please feel free to contact us.

We count on a team specialized in customer service. In addition, we have 24-hour support through our system e-mail dock.store@billypow.com.br or +5511 91584-7786. Above all, we always strive to provide an excellent browsing experience, so you can purchase the official Dock Store products.

FAQ